Job vacancy Guest Experience Manager

We are looking for profiles and CVs of Guest Experience Managers that we will send to our large account customers for their future recruitment needs.

Duties:

• Supervise and lead employees ;
• Understand guest needs ;
• Support handling complaints ;
• Deliver an exceptional Guest experience ;
• Manage Guest flow and wait times ;
• Manage the Guest Experience team ;
• Monitor team performance ;
• Ensure that guests get the best possible experience ;
• Manage reservations calls ;
• Make the recommendations to enhance operational needs.

• College Degree or equivalent ;
• Minimum 2 years’ experience in a related field ;
• Strong managerial experience ;
• Time management skills ;
• Natural communicator.